Zole Systems Policies

Our policies are designed to ensure transparency and provide you with clear guidelines for our services.

Privacy Policy

1. Data Collection

  • We collect personal data such as name, email address, and contact details for communication and service fulfillment.
  • We gather non-personal data, such as browser type and IP address, to enhance our website functionality.

2. Usage of Information

  • Your personal data is used for providing requested services, promotions, and updates.
  • Non-personal data supports website analytics and performance optimization.

3. Data Sharing

  • We do not share personal data with third parties without your consent, except as required by law.
  • Third-party services we integrate with (e.g., payment gateways) follow strict compliance standards.

4. Data Security

  • Your data is protected using advanced encryption and security protocols.
  • We continuously update our systems to address emerging threats.

5. User Rights

  • Users can access, update, or request deletion of their data by contacting us at support@zolesystems.com.

6. Cookies

  • We use cookies to improve user experience. Cookies can be disabled via browser settings.

Terms and Conditions

1. Agreement to Terms

  • By using our services, you agree to comply with these terms and conditions.
  • Misuse of services may result in suspension or termination.

2. Scope of Services

  • We offer a range of IT solutions, including software development, consulting, and technical support.
  • Services are tailored to meet specific client requirements.

3. Client Responsibilities

  • Provide accurate project requirements and timely feedback.
  • Ensure payments are made as per agreed terms.

4. Intellectual Property

  • All software and solutions developed remain the property of Zole Systems unless explicitly transferred.
  • Unauthorized use of our intellectual property is strictly prohibited.

5. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
  • Our total liability is limited to the amount paid for the specific service.

6. Dispute Resolution

  • All disputes will be resolved through arbitration in accordance with applicable laws.

Return and Refund Policy

1. Cancellation Policy

  • Services can be canceled within 7 days of agreement for a full refund.
  • Beyond this period, cancellations will be reviewed case by case.

2. Refund Eligibility

  • Refunds are applicable only for services not initiated or deliverables not provided.
  • Completed projects or delivered milestones are not eligible for refunds.

3. Refund Process

  • Submit a refund request via email at support@zolesystems.com.
  • Refunds will be processed within 10 business days after approval.

4. Non-Refundable Services

  • Custom software development and solutions that have been initiated are non-refundable.
  • Any services involving third-party tools or licenses are excluded from refunds.
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